SolutionsHospitals
A hospital never sleeps.Neither does Watson.
Watson answers every line and WhatsApp at once, routes each caller to the right clinic, books into every consultant's list, and reminds each follow-up, in five languages, around the clock. Your call centre finally breathes.
38%
of enquiries arrive after hours.
Watson answers every one, on every line.
Every line answered, routed right
Hundreds of calls a day, one number, dozens of clinics. Watson picks up every line and WhatsApp at once, in five languages, works out what the caller needs, and routes or resolves it on the spot, at 2 PM and at 2 AM.
- Calls and WhatsApp answered 24/7, in five languages
- Callers routed to the right clinic, first time
- Visiting hours, directions, and panel questions answered word for word
- Anything urgent or clinical handed to your team instantly
Incoming call · 2:11 AM
Main line · after hoursEncik Rahman
Post-op patient · asking about his follow-up
Routed by Watson
The call centre closed at 5 PM. Watson picks up before the second ring.
Booked by Watson
Cardiology follow-up · Dr. Rajan · Thu 10:20
Confirmed on WhatsApp · reminder set · synced to Google Calendar
24/7
on every line at once, in five languages. No queue, no hold music.
Thursday · specialist clinics
Dr. Rajan
Cardiology clinic
Post-op review
New referral
Follow-up · Encik Rahman
Dr. Aina
Orthopaedic clinic
Fracture review
Physio referral
Post-op review
0
double bookings across every clinic. Durations and buffers held exactly as planned.
Booked into the right clinic, never over it
A specialist list is not a walk-in queue. Watson books against a live calendar per consultant, with the right duration for every visit and your buffers held across every clinic, so coordinators stop untangling the day sheet by hand.
- A live calendar per consultant, zero double bookings
- Durations and buffer times held across every clinic
- Reschedules and cancellations handled in chat
- Every booking synced to the Google Calendar your teams already check
Every word, on the record
At hospital scale, accountability is the whole game. Watson keeps the receipts: every call logged and transcribed, every route and booking traced, and a human pulled in the moment one is needed, across every department.
- Full transcripts of every call and chat
- A per-call action trace: routed, booked, confirmed
- Instant alerts the moment a conversation needs your team
- PDPA-compliant, data kept in Malaysia, consent on record
Call · 2:11 AM · Encik Rahman
TranscribedWhat Watson did · 3 actions
On recordRouted to · Cardiology clinic
TracedPDPA · data residency
MalaysiaEvery call
logged, transcribed, and exportable any time. Nothing happens off the record.
Switched on in minutes.
Drop your hospital's website and Watson configures itself from your public info: clinics, consultants, visiting hours, panels. It arrives already wired to the channels your patients use.
No technical setup, just drop a link
Done-for-you onboarding included
Nothing for your call centre to learn
Built for everyone in the building.
Watson answers the channels, so every team from the switchboard to the specialist clinics gets its job back.
See every department, chase none.
A daily brief on WhatsApp: calls answered, bookings by clinic, no-shows prevented, what needed a human. Every call logged word for word, exportable any time.
See the proofQuestions hospitals ask.
Every line answered, starting tonight.
Drop your hospital's website and Watson sets itself up in minutes. PDPA-compliant, five languages, administrative only, and your teams stay in charge.
See every industry Watson works in