Watson

Watson knows when to bring you into the conversation.

Every WhatsApp, Instagram, and Messenger chat lands in one inbox. Watson replies to the everyday questions, and the moment something needs a human, it pauses and flags you. You jump in, then hand it back with one tap.

Chat with Watson
Inbox
AllNeeds youUnread
Aisha R.09:41

Perfect, see you Saturday!

Returning
Mei Ling09:38

Refund for a package I…

LeadNeeds you
Daniel Tan09:33

Can I move to 4pm?

Acquired
2
Priya S.09:30

What's the first-visit price?

Lead
Mei Ling
Lead
Watson paused this conversation, it needs a human reply.
Watson09:36
You're asking about a refund outside our policy window. Let me get a human to help.
You09:39
Hi Mei Ling, I can make an exception this once. I'll sort it now.
Replied as youResume Watson
Every channel, one inbox
Watson knows when to hand over
3 need you
TikTok · on the way
What it does

When Watson is unsure, it hands the thread to you.

Watson answers the routine flood on every channel. The moment it hits something it should not guess on, it pauses, flags you, and waits.

Watson repliesOn

One conversation · handover in three beats

1 / 3

Watson isn't sure

A customer asks for a refund exception outside your policy. Watson does not guess, it pauses the conversation.

PausedInstagram
2 / 3

You step in

The thread is flagged Needs you. You open it and reply as yourself, in the same conversation.

You repliedInstagram
3 / 3

Hand it back

One tap resumes Watson for everything routine. Or flip the toggle to keep this one customer for yourself.

Watson onInstagram
Why it matters

The messages that need you always reach you.

Watson takes the everyday questions off your plate, and the ones that need your input (a refund exception, a delicate complaint) come straight to you.

A bot with no handover

Guesses when it's unsure
Answers wrong, confidently
You hear it from an angry customer
What you getA mistake in your name

Watson, with human takeover

Knows the edge of what it knows
Pauses and flags the thread for you
You reply, then hand it back

Volume by Watson · the hard calls by you

What you getYour judgment, at scale
FAQ

Human takeover, answered.

Whenever it is not confident, or a request falls outside what your business has told it, Watson pauses the conversation and flags it for you instead of guessing. A waiting count is surfaced the moment you log in.

Ready when you are

Watson does the work. You stay in control.

The unified inbox is one part of Watson's Control layer, your single view over every conversation, where the calls that matter stay yours.

Chat with Watson
See the full Control layer