Question 1

Are all my calls transcribed?

Accepted Answer

Every call Watson answers is saved to your call log with a full transcript. You can read what the customer asked and how Watson replied, word for word, from the dashboard.

Question 2

Can I see what Watson actually did on a call?

Accepted Answer

Yes. Every call carries an action trace: a receipt of the concrete steps Watson took, in order. The calendar it checked, the booking it created, the WhatsApp confirmation it sent. Alongside the transcript of what was said, you see exactly what was done.

Question 3

How far back do the logs go?

Accepted Answer

Your call history lives in the dashboard, so past calls stay there for you to look back on. Your onboarding team will confirm the exact retention window for your plan.

Question 4

Is recording calls legal? What about consent?

Accepted Answer

Yes. Watson captures call-recording consent on the call itself, and the whole system is PDPA-compliant, with your data held in Malaysia.

Question 5

Can my staff see the transcripts?

Accepted Answer

You decide. Role-based access lets you choose which staff can open call logs and transcripts, so sensitive conversations stay with the right people.

Question 6

What else does the dashboard show?

Accepted Answer

Alongside call logs and transcripts, your dashboard shows calls answered, bookings made, revenue captured, and no-shows prevented. Watson also sends a daily brief on WhatsApp, so you stay in the loop without logging in.

See exactly what Watson said on every call.

Every call, on the record and one tap away.

Watson works in the open, so trust comes easy.

Call logs and transcripts, answered.

Hand off your calls without losing sight of them.