Watson answers every customer in their own language.
Watson speaks English, Bahasa Malaysia, Mandarin, Cantonese, and Tamil, and switches mid-conversation. Your customer never picks a language, Watson just matches them.
How it works
Five languages, and the Manglish in between.
Watson detects the language from the very first message and answers in kind, switching mid-conversation the moment your customer does.
ENBM中文粤语தமிழ்
ENBM中文粤语தமிழ்
Why it matters
Speak their language, and they trust you.
Watson meets each one where they are, in whichever of the five languages they speak.
One language only
Customer messages in Malay
Gets a wall of English back
Hesitates, half-follows
Leaves to ask elsewhere
What you getA lost booking
Their own language
Customer messages in Malay
Watson replies in Malay
They book on the spot
5 languages · 0 settings · 0 friction
What you getA booking
FAQ
Multilingual, answered.
Speak every customer's language.
Answering in five languages is part of Watson's Front Desk, the role that answers, books, and reminds on every channel, 24/7.
See the full Front Desk role