Terms of Service

Watson is operated by AlphaSquadX Sdn. Bhd. ('Watson', 'we', 'us', or 'our'). These terms apply to the business that registers for Watson ('you', 'your business') and to everyone who uses Watson under your account. If you accept these terms on behalf of a business, you confirm you are authorised to bind it.

The Privacy Policy forms part of these terms. Where a specific written agreement between us and your business says something different, that agreement wins.

Watson is a service for businesses. It is not offered to consumers or to children.

Watson is a 24/7 employee that answers calls and messages, books appointments, collects deposits and payments, sends reminders, and runs promotions for your business over channels such as phone, WhatsApp, Messenger, and Instagram, according to the plan you subscribe to and the settings you choose.

Watson works from the business profile you provide and approve: your services, prices, hours, staff, and policies. You are responsible for keeping that profile accurate, because Watson speaks from it.

We improve the service continuously. Features may be added, changed, or retired; where a change materially reduces what your plan includes, we will tell you in advance.

Watson performs administrative work: it answers, routes, books, reminds, and collects. It is not a healthcare provider and it does not give medical advice, triage, or diagnosis, in any conversation, in any language.

If your business is a clinic, dental practice, physiotherapy or chiropractic centre, aesthetics studio, or hospital, you must not configure Watson to give clinical guidance, and you remain fully responsible for all clinical care, professional standards, licensing, and regulatory obligations that apply to your business.

Watson is designed to hand conversations that need a human, including anything urgent or clinical, to your team. You are responsible for staffing that handover: for monitoring alerts and responding to escalations Watson raises.

You must give accurate information when you register and keep it current. You are responsible for what happens under your account, including keeping credentials safe and controlling which of your staff have access.

Tell us promptly at the contact below if you suspect your account has been accessed without authorisation.

You agree to use Watson lawfully and honestly. In particular, you must not:

• Send marketing, broadcasts, or win-back messages to people who have not opted in, or continue after they opt out.
• Use Watson to deceive, harass, or defraud anyone, or to send unlawful, hateful, or harmful content.
• Configure Watson to make claims about your services that are false or that you are not licensed to make.
• Use call recording or conversation logging in a way that breaches Malaysian law or the consent requirements that apply to you.
• Resell, sublicense, or white-label Watson without a written agreement with us.
• Probe, overload, or interfere with the service, or attempt to extract our models, prompts, or source code.

Your use of connected channels must also comply with those platforms' terms, including WhatsApp and Meta business policies. If a platform suspends your account, Watson cannot answer on that channel for you.

We may suspend or limit the service where we reasonably believe these rules are being broken, and we will tell you when we do unless the law prevents it.

The conversations, bookings, and customer records Watson handles for your business belong to your business. We process them on your behalf, as described in the Privacy Policy, and never for our own advertising.

Under the Personal Data Protection Act 2010, your business is the data controller for your customers' personal data and we act as your data processor. You are responsible for having a lawful basis to process your customers' data, including any consent your circumstances require, and for responding to your customers' data requests. We will support you in doing so.

You can export your data as CSV at any time, and request deletion as described in the Privacy Policy.

Watson is built to answer only from the profile and knowledge you give it, and to say so honestly or escalate when it does not know. Like any AI system, it can still make mistakes: a wrong time, a misunderstood request, an imperfect translation.

You are responsible for reviewing Watson's work through the controls we provide: the dashboard, call logs and transcripts, approval rules for sensitive actions, and human takeover. Set the approval thresholds that fit your risk, and check what matters.

Watson's answers are not professional advice of any kind: not medical, legal, or financial. Decisions made in your business remain yours.

Watson is sold as subscription plans, currently Standard at RM 1,299 per month and Premium at RM 3,999 per month, with a discount for annual billing. Current prices, inclusions, and any usage-based components are shown on the pricing page and at checkout; those shown at your purchase apply to you.

Subscriptions renew automatically at the end of each billing period, monthly or annual, until cancelled. Fees are charged in Malaysian Ringgit and are exclusive of any applicable taxes, which will be added where the law requires.

If a payment fails, we will retry and notify you. If it remains unpaid, we may suspend the service until the account is settled.

We may change prices with at least 30 days' notice. Changes take effect from your next billing period; if you do not agree, cancel before the change applies.

You can cancel any time. Cancellation takes effect at the end of the current billing period: Watson keeps working until then, and you are not charged again.

Except where Malaysian law requires otherwise, fees already paid are not refunded for partial periods. Payments your business collects from its customers through Watson are between you and your customers; refunds to your customers are yours to decide and process.

Watson works with services we do not control: telephone carriers, WhatsApp and Meta platforms, payment providers behind FPX, DuitNow, Touch 'n Go, GrabPay, and card payments, and optional integrations such as Google Calendar. Their availability, terms, and fees are theirs, and outages or policy changes on their side can affect what Watson can do for you.

Where an integration needs your authorisation, connecting it tells us you have the right to grant that access.

We own Watson: the software, models, prompts, designs, and brand. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service for your business while these terms apply.

You own your content: your business profile, your customer data, and the materials you provide. You grant us the licence needed to host and process that content to run the service for you, and for nothing else.

Content Watson drafts for your business, such as social posts and replies you approve, is yours to use once published for your business.

We work to keep Watson available around the clock, because that is the point of it, but no online service can promise uninterrupted operation. Maintenance, upgrades, and events beyond our control can cause interruptions; we will keep them short and, where planned, tell you in advance.

Support is provided through the contact below and through your dashboard. Done-for-you onboarding is included with your plan.

You may stop using Watson and cancel at any time. We may suspend or terminate the service for material breach of these terms, for unpaid fees, or where we must by law; where practical we will warn you and give you a chance to fix the problem first.

On termination you can export your data for 30 days, after which we delete it as described in the Privacy Policy. Sections of these terms that by nature survive termination, such as liability, indemnity, and governing law, survive.

Watson is provided on an 'as is' and 'as available' basis. To the extent Malaysian law allows, we exclude warranties not expressly stated in these terms.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill, or data, and our total aggregate liability arising out of or relating to the service is limited to the fees you paid us in the twelve months before the event giving rise to the claim.

Nothing in these terms excludes or limits liability that cannot be excluded or limited under Malaysian law.

You will indemnify us against third-party claims arising from your breach of these terms, your content, your business's services to its customers, or your unlawful use of the service, except to the extent a claim is caused by our own breach.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction over disputes arising from them, subject to any dispute-resolution process we agree with you in writing.

We may update these terms as the service and the law evolve. For material changes we will give you reasonable advance notice by email or in the dashboard. Continuing to use Watson after a change takes effect means you accept it; if you do not, cancel before it does.

Questions about these terms: email haris@alphasquad.tech. For data and privacy matters, see the Privacy Policy.