Watson knows your business, and never makes things up.
Watson answers from what it knows about your business, word for word, and never invents an answer. On the rare question it hasn't seen, it checks with you once instead of guessing, then knows it on every channel for good.
“Is treatment claimable under company insurance?”
Checking with youOn the AIA & Great Eastern panels.
It never guesses, and never asks twice.
Watson answers from what it knows. On the rare question it hasn't seen, it checks with you rather than guessing, and once you answer, it's live on every channel for good.
A new question comes in
A customer asks something Watson hasn't seen before.
It checks, never bluffs
Watson hands the customer to a human and flags the question for you.
You answer it once
Type the answer the way you'd say it, pick a category, hit save.
Watson to the customer
“Good question. Let me check with the team and come back to you shortly.”
“Yes, we're on the AIA and Great Eastern panels. Send your card and I'll verify before your visit.”
Every answer Watson gives is one you can stand behind.
Watson only speaks from what it knows about your business, so it never invents a price, a policy, or a panel. The rare thing it hasn't seen, it checks with you instead of guessing, so every answer a customer gets is one you'd give yourself.
A generic chatbot
Watson
Word for word · on every channel
Teaching Watson, answered.
Every answer, straight from your business.
Accurate answers are one part of Control, the owner layer that keeps Watson on brand and true to your business, on every channel.
See the full Control layer