Question 1

How are reminders sent?

Accepted Answer

In the same conversation they booked in, 24 hours and 2 hours before. Booked on WhatsApp, the reminder lands on WhatsApp. Came in through Instagram or Messenger, it lands there. Called you, Watson messages them on WhatsApp. They read it because it is the chat they were already in, and nobody gets pulled into an app they never chose.

Question 2

Can I change when reminders go out?

Accepted Answer

Yes. The day before and two hours before is where most businesses land, so that is where Watson starts. Move it to a week out for a big procedure, an hour out for a quick visit, or run all three. Set it once and Watson keeps doing it.

Question 3

Can customers confirm or reschedule?

Accepted Answer

Yes, with a single reply. One tap confirms the slot, or Watson reschedules the appointment against your live calendar in the same chat.

Question 4

What happens when someone no-shows?

Accepted Answer

Watson flags it and follows up automatically to rebook the slot, so the time you paid for doesn't sit empty.

Question 5

Does taking a deposit help?

Accepted Answer

Yes. A deposit at booking makes no-shows far less likely, and Watson collects it right in the chat. See the Payments feature for how that works.

Question 6

Do I have to set this up manually?

Accepted Answer

No. It runs automatically on every booking, on every channel, with nothing for you or your team to remember.

Cut no-shows. Watson reminds every customer, so they show up.

A reminder the day before, or whenever you want.

Every no-show is a slot you paid for and can't refill.

Reminders and no-shows, answered.

Stop paying for empty slots.