Question 1

Is this a CRM?

Accepted Answer

Yes. Watson has a built-in customer database, so there is no separate CRM to buy or wire up. Every customer gets a profile with their visit history, notes, and tags, kept up to date automatically as they book and visit.

Question 2

Does the memory work across every channel?

Accepted Answer

Yes. It is one shared memory, not one per channel. Whether a customer reaches you on WhatsApp, Messenger, Instagram, or the phone, Watson recognises them and pulls up the same history, so nothing is asked twice.

Question 3

What can I note or tag on a customer?

Accepted Answer

Anything useful to your team: preferences, allergies, VIP status, a usual time or staff member. Notes and tags are free text, so you capture exactly what matters for your business.

Question 4

Does it capture marketing consent, and is it PDPA-compliant?

Accepted Answer

Yes. Watson captures marketing consent right on the profile and is PDPA-compliant with local data residency, so you always know who has opted in before you send anything.

Question 5

Do returning customers have to repeat themselves?

Accepted Answer

No. Watson recognises returning customers by their number or caller ID, greets them by name, and already has their history open, so they never start from scratch.

Watson remembers every customer like a regular.

Every visit and preference, in one place.

Customers stay, and come back where they're remembered.

Customer questions, answered.

Never forget a customer again.